ANY QUESTIONS:

What is my order status?

You can find out your order status by checking your order in your customer account.

There are various statuses for each stage:

  • Payment confirmed: your payment has been received
  • Ready to process / Processing: your order is ready to be processed
  • Logistical Preparation: your order is being prepared at our depot
  • Shipped: your order is being delivered
  • Completed: your order has been delivered

When will my order be delivered?

Your delivery date can be found in the order confirmation email sent to you.

You can also find it on our website by signing in to your customer account; your order status will be shown there.

See question 1 “What is my order status?” for the various possible statuses.
Once your order is ready to be dispatched, you will receive an email from us containing your tracking number.

If you are not present when your order is delivered, you can contact the courier (Colissimo, FedEx or La Poste Suisse) to ask them to hold your package until you return, or to deliver it to a different address (only in the same country).

The watch I have received has a problem/fault, what should I do?

If you think that your watch has a problem or fault, visit our website and sign in to your customer account.

Click on the option marked “Orders”, then “See”. Then select the box “My watch has a problem or fault”.

Leave a description of the problem along with three photos. The warranty process will then begin.

An initial analysis of your watch will be made based on this information. If this information is accepted, we will send you a confirmation email with shipping instructions, along with a return label allowing you to send the package back to us at our expense.

Once your watch has arrived at our workshop, it will be carefully inspected and analyzed. Your watch will then be repaired. In the event that the analysis shows that the problem is a result of misuse and not due to a fault, you will be contacted with a quote for the repair.

As soon as your watch has been sent back to you, you will receive an email containing your tracking number. The repair process may take between 2 and 4 weeks.

How can I adjust my strap?

Our straps are ‘one size fits all’, with a lug width of 24mm and a length suited to wrists 170 mm – 220 mm in circumference.
Our straps are interchangeable; you only have to move the metal connector at the end to attach it to the watch case.

See the GIF at the bottom of the following link:
https://code41watches.com/collections/straps/

To adjust your steel and PVD straps, we suggest that you visit your nearest jeweler/watchmaker.

I can’t remember my password/I can’t sign in to my customer area

In the event that you forget your password, click on the option marked “Sign in/Sign up” and select “Forgotten your password?” or here.

For security reasons, you will receive an email with a link allowing you to reset your password.

Please note that this email may automatically be sent to your spam mailbox.

Read all FAQ

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Ask us anything! We’ll get back to you within 24-48 hours.

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If you have an issue or question that requires immediate assistance, you can click below to chat live with a customer service representative.

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GIVE US A CALL:

CODE41
Rue de l’Ale 30
1003 Lausanne
Switzerland

ch+41 21 588 09 46
M-F 9:30-12:30 & 13:30-16:00 GMT+1

ANY QUESTIONS:

What is my order status?

You can find out your order status by checking your order in your customer account.

There are various statuses for each stage:

  • Payment confirmed: your payment has been received
  • Ready to process / Processing: your order is ready to be processed
  • Logistical Preparation: your order is being prepared at our depot
  • Shipped: your order is being delivered
  • Completed: your order has been delivered

When will my order be delivered?

Your delivery date can be found in the order confirmation email sent to you.

You can also find it on our website by signing in to your customer account; your order status will be shown there.

See question 1 “What is my order status?” for the various possible statuses.
Once your order is ready to be dispatched, you will receive an email from us containing your tracking number.

If you are not present when your order is delivered, you can contact the courier (Colissimo, FedEx or La Poste Suisse) to ask them to hold your package until you return, or to deliver it to a different address (only in the same country).

The watch I have received has a problem/fault, what should I do?

If you think that your watch has a problem or fault, visit our website and sign in to your customer account.

Click on the option marked “Orders”, then “See”. Then select the box “My watch has a problem or fault”.

Leave a description of the problem along with three photos. The warranty process will then begin.

An initial analysis of your watch will be made based on this information. If this information is accepted, we will send you a confirmation email with shipping instructions, along with a return label allowing you to send the package back to us at our expense.

Once your watch has arrived at our workshop, it will be carefully inspected and analyzed. Your watch will then be repaired. In the event that the analysis shows that the problem is a result of misuse and not due to a fault, you will be contacted with a quote for the repair.

As soon as your watch has been sent back to you, you will receive an email containing your tracking number. The repair process may take between 2 and 4 weeks.

Read all FAQ

SEND US AN EMAIL:

Ask us anything! We’ll get back to you within 24-48 hours.

GIVE US A CALL:

CODE41
Rue de l’Ale 30
1003 Lausanne
Switzerland

ch+41 21 588 09 46
M-F 9:30-12:30 & 13:30-16:00 GMT+1