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Frequently asked questions
As long as your order has not yet been dispatched, you can cancel it free of charge or modify your choice of strap, while stocks last. From the date of delivery, you have 30 days to return it free of charge, unused and in its original packaging, to enjoy a full refund.
No. We've implemented a system in our cart that allows your country's respective customs duties and VAT to be calculated and paid automatically. So you won't have to pay anything upon receipt of your watch.
For a watch to be Swiss Made, at least 60% of its value must come from Switzerland, its movement must be Swiss, and it must be assembled in Switzerland. That means that a Swiss Made watch can be of great quality while still containing many components from other countries.
In the interests of clarity, we've opted for total transparency and select both Swiss and foreign components for their distinctive nature and high value for money, rather than to meet the criteria of a misleading label. That's why, even though the majority of our models comfortably meet the requirements, we've decided not to affix the Swiss Made label to our watches.
In order to avoid unsold stock, the gray market and waste, we decided to implement a pre-order system. It seemed more logical to only produce the quantities that have already been sold. Consequently, once or twice a year we launch pre-orders for a new edition over a period of 2 to 4 weeks. Delivery typically takes place 8 to 10 months later. While you wait, we allow you to experience the birth of your watch through liberal amounts of photos and videos.
No. All of our X41 movements are individually tested by our watchmakers in 5 different positions and precision tuned to similar criteria as the COSC. In addition, this certification would lead to an increase of several hundreds of euros in the retail price without adding providing any real added value.
The X41 watches are covered by a special 3-year guarantee instead of 2 from the date of receipt. In the event of technical problems, all you need to do is contact us and we'll organize both the return transport and repair.
For each collection, we decide the per-batch quantity according to our suppliers' monthly production capacity. In the case of the X41 project, this will be 150 pieces per month.
During pre-orders, once the first batch has sold out, a new batch is opened with a delivery date one month later than the former. For each edition, we only produce a maximum of 3 or 4 batches.
The X41 watches have a lug width of 24mm. The straps are compatible with the ANOMALY-01, ANOMALY-02, ANOMALY EVOLUTION 42mm and NB24 watches. Both the DAY41 37 and 40mm and ANOMALY EVOLUTION 38mm, on the other hand, have a lug width of 21mm and require straps which are not suitable for other models.