Frequently asked questions
As long as your order has not yet been dispatched, you can cancel it free of charge or change your choice of strap, while stocks last. From the day of delivery you have 30 days to send it back free of charge, unused and in its original packaging, to receive a full refund.
No. We've implemented a system in our cart that allows the customs duties and VAT applicable to your country to b calculated and paid. So you won't have to pay anything upon receiving your watch.
For a watch to be considered Swiss Made, at least 60% of its value must come from Switzerland, its movement must be Swiss, and it must be assembled in Switzerland. That means that a Swiss Made watch may be of great quality while a large part of its components come from abroad.
For greater clarity, we've banked on total transparency and chosen both Swiss and foreign components for their defining features and value for money, rather than to meet the criteria of a misleading label. That's why, although the majority of our models comfortably satisfy the criteria, we've decided not to put the Swiss Made label on our watches.
To avoid excess stock, the gray market and any waste, we decided on a pre-order system. It seemed more logical to only produce the quantities that have already been sold. For that reason, we launch pre-orders for a new edition once or twice a year, each for a period of 2 to 4 weeks. We're generally ready for delivery 8 months later. While you're waiting, we enable you to experience the birth of your watch with a lot of videos and photos.
For this first pre-order campaign, NB24 watches will be covered by a special 3-year guarantee instead of 2. In the event of technical issues, all you need to do is contact us and we'll arrange both the collection and return of your watch, as well as its restoration.
The NB24 watches have a lug width of 24mm. The straps are compatible with the ANOMALY-01, ANOMALY-02 AND X41 watches. The DAY41 37 and 40mm watches, on the other hand, have lug width of 21mm, and require straps which are not suitable for the other collections.
Since the beginning at CODE41, the retail price has always been a direct reflection of the costs of production, rather than a result of market positioning. We're committed to staying by your side and every day we're fighting to get the best value for money, with any savings passed on directly in the retail price. A big hello, by the way, to Valérien, the director of Concepto, who'll back me up on that last point, as we've had multiple tense conversations about prices 😉
Whether it's the X41 or the NB24, in both cases we're talking about Fine Watchmaking movements. But even though our chronograph might be more complex, we've ended up with a much lower cost of production because it's one of Concepto's specialties. So we benefit from economy of scale with a good number of the parts also used in their other movements. Otherwise, the price of the NB24 movement would be 3 to 4 times more expensive.