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Frequently asked questions
As long as your order has not yet been dispatched, you can cancel it free of charge or modify your selection (subect to availability). Upon delivery, you have 30 days to return it free of charge, unused and in its original packaging, to receive a full refund.
We've implemented a system in our cart that allows the respective import duties and VAT of your country to be calculated automatically, for destinations where this is possible. So you won't have anything to pay upon receipt of your watch. For certain destinations, however, this option does not exist, and these import duties are not calculated in your cart, meaning you must settle any import duties yourself at the time of delivery.
In order to avoid residual stock, the gray market and any waste, we've opted for a pre-order system. It seemed more logical to only produce the quantities that have already been pre-sold. Consequently, we launch pre-orders for a new edition once or twice a year for a period of 2 to 4 weeks. Your winder will be delivered around 4 weeks after the end of the pre-order campaign. While you wait, we'll keep you updated on the progress and status of your order up until its dispatch.
The bidirectional Startbox and Rotor One models are programmed at 1,300 rotations per day in total (650 rotations in each direction). This standard setting is compatible with more than 90% of automatic watches currently on the market. Nevertheless, if this setting is not suitable for your automatic watch or if you want to program a more specific setting, we advise you to go with the Masterbox model, which is fully programmable.
The Masterbox can be connected to two different power sources: AC (via the European adaptor provided) or a USB-A compatible power source (via the USB-A to USB-C cable provided).
The multi-watch Masterbox winders also come with a USB-A to USB-C cable, as well as a smartphone adaptor. The cable provided is particularly important for configuring your Masterbox. In order to use multiple multi-watch Masterbox units simultaneously, a USB power strip and additional cables are required; these are not provided. Depending on your country, you might also have to acquire a power supply adaptor.